Cancelled flight? Follow these steps

Published: December 18, 2019
cancelled flights

Getting your flight cancelled is one of the most frustrating things that can happen — and it happens a lot! What is even worse is that a lot of people do not know their rights when it comes to such situations. Therefore, the next time your flight gets cancelled, don’t panic: there are numerous ways out when it comes to flight cancellation. Whether it is a business trip or a luxury holiday , you should know about your rights. The Internet is full of tools like compensation calculators like Flightright.com and many others. On the home page of these sites there is usually a quick calculator to check if there is any possibility to get a compensation back.

Here is everything you need to do when your flight gets cancelled:

Check the date of when the flight got cancelled

The first thing you should do when your flight gets cancelled is check how many days it was prior to the flight’s planned depature. According to EU passenger rights regulation , you are entitled to a compensation between €250 and €600 per person if you were informed about the cancellation less than 14 days before your flight. That is in addition to getting a full reimbursement of the ticket flight or an alternative flight options.

If your flight got cancelled while you were already checked-in at the airport, you are also entitled to some additional services and benefits from the airport. Make sure you ask for your complimentary food and drinks while waiting, as that is also within your rights.

Find out the reason of cancellation

When your flight got cancelled, make sure you confirm with the airport what the reason is, as this will have a crucial impact on your compensation rights. You are entitled to compensation if the airlines are responsible for the cancellation. Such reasons as extreme weather conditions are just unlucky, therefore, the flight is cancelled for your safety and you will not receive compensation.

It is recommended to have the confirmed reasons for cancellation in writing together with all the proof of your tickets, any expenses as a result and so on. So make sure to keep all the documentation safe. Don’t worry if you forgot to keep those though — it’s still worth trying.

Check the distance of your flight

Knowing how far your cancelled flight was going will also influence the amount of compensation you will get. According to European regulations, if the flight departs from within the EU or lands (and has the airline headquarters) within the EU, then the distance of the flight will determine your compensation. Here are the amounts you are entitled to based on the distance:

- Short distance - up to 1500 km, you are entitled to a compensation of €250

- Medium distance- between 1500km and 3500km, you are entitled to a compensation of €400

- Long distance- more than 3500km, you are entitled to a compensation of €600

Use an online calculator

There are a lot of different factors that determine your compensation amount, as explained above. This is why it might get a bit confusing when trying to look up your rights yourself and count what kind of compensation your are entitled to.

The easiest way to tackle such situations is to use an online calculator, where you put in all your flight information and get the amount of compensation you may get from the airline. Then such companies fight your case for a considerably small fee (only if you win) and inform you when the compensation money is received.